Overview

We offer a money back guarantee for 14 days from the date of purchase. After the 14-day period you are no longer eligible for a refund. We encourage our customers to try the products within 2 weeks of purchase if possible.

Several types of goods are exempt from being returned. Perishable goods such as seeds and dried herbs cannot be returned. Items that have been fully consumed cannot be returned or refunded.

Additional non-returnable items:

• Gift cards

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at happyapplecore@gmail.com.

Sale items

Sale items will be refunded for the sale price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at happyapplecore@gmail.com and send your item to: PO BOX 3451 Arlington, WA 98223.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: PO BOX 3451 Arlington, WA 98223.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

We understand there can be extenuating circumstances, and your satisfaction is important to us. If you have additional questions or concerns regarding your order or our return policy, please contact us at happyapplecore@gmail.com